About Edenred

Edenred is a leading services and payments platform and the everyday companion for people at work, connecting 50 million employees and 2 million partner merchants in 46 countries via more than 850,000 corporate clients. Edenred offers specific-purpose payment solutions for food (meal vouchers), fleet and mobility (fuel cards, commuter vouchers), incentives (gift vouchers, employee engagement platforms) and corporate payments (virtual cards).

These solutions enhance employee well-being and purchasing power, improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more user-friendly every day

The UAE Context

Edenred UAE is a fast-growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value-added services via our mobile app (money transfer, mobile recharge and card services).

We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.

Position Main Responsibilities

Fraud Risk Oversight

• Support the team in designing, implementing, and continuous improvement of fraud prevention and detection controls.

• Oversee fraud alert monitoring, ensuring timely escalation and resolution of confirmed or suspected cases.

• Identify emerging fraud typologies and recommend proactive measures to mitigate risks.

• Coordinate fraud incident response and remediation activities

Transaction Monitoring (Level 2)

• Oversee the review and investigation of alerts escalated from Level 1 transaction monitoring.

• Conduct and approve Level 2 investigations, ensuring thorough analysis, clear documentation, and well-reasoned decisions.

• Escalate cases to Compliance/Second Line where regulatory reporting (e.g., STR/SAR) may be required.

• Identify patterns, typologies, and systemic issues from transaction monitoring data, recommending control enhancements.

• Provide guidance and mentoring to analysts handling complex or high-risk cases

Enhanced Due Diligence (EDD)

• Act as the escalation point for high-risk onboarding cases, working closely with the onboarding team.

• Review and approve EDD assessments, ensuring alignment with regulatory requirements and internal risk appetite.

• Ensure EDD processes are robust, consistently applied, and well-documented.

• Provide subject matter expertise on complex customer risk scenarios.

Risk Management & Controls

• Lead financial crime risk assessments, identifying vulnerabilities and recommending control enhancements.

• Ensure first line controls are effective, tested, and aligned with regulatory expectations.

• Partner with second line (Compliance/Financial Crime) to ensure policies and procedures are practical and embedded in business operations.

Governance, Reporting & Policies

• Maintain oversight of investigations, escalations, and outcomes, ensuring clear documentation and audit trails.

• Produce risk reports for senior leadership, highlighting trends, issues, and remediation actions related to his/her subdivision.

• Support regulatory and internal audit reviews with timely and accurate information.

• Policies creation, development and revisions.

Leadership & Stakeholder Engagement

• Provide guidance and mentoring to analysts and team members within the fraud, EDD, and transaction monitoring functions.

• Collaborate with onboarding, operations, and business units to ensure risks are identified and mitigated early.

• Promote a culture of accountability and awareness around financial crime risks across the organization