ABOUT EDENRED

Edenred is the leading digital platform for corporate services in the areas of benefits, professional mobility, and B2B payments.

Operating in 44 countries, it connects more than 60 million users to over 2 million partner merchants through more than 1 million client companies.

Edenred offers solutions dedicated to employee engagement (meal vouchers, commuting, gift vouchers, wellness, rewards, and preferential offers to boost purchasing power), mobility (multi-energy solutions, including EV charging, fleet management services, maintenance, toll, and parking), and corporate payments (virtual cards). In addition to its own solutions, Edenred also distributes offers from more than 120 partners on its platform.

True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users' well-being and purchasing power and simplify the lives of professional drivers while promoting access to healthier food, more environmentally friendly products, and more sustainable mobility. They improve the attractiveness and efficiency of businesses and vitalize the employment market and the local economy.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group generated a business volume of nearly €45 billion, mainly through mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

The UAE CONTEXT

Edenred UAE is a fast growing payroll service provider serving more than 15,000 business and more than 2.2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services).

THE ROLE

As a People Operations Associate, you’ll be the first point of contact for employees throughout their journey with us, from pre‑boarding to off‑boarding. You’ll handle day‑to‑day HR operations, ensure full compliance with UAE labor legislation, and partner closely with our PRO, Finance, and IT teams, and external resource providers, and play a key role in payroll administration, people-related budgeting, and workforce management. This role is ideal for an HR professional who loves process excellence, has a strong service mindset, strong attention to detail, and thrives in a multicultural environment.

RESPONSIBILITIES

Payroll & Budget Administration

• Manage end-to-end monthly payroll processing, ensuring accuracy, confidentiality, and compliance with UAE Labour Law and internal policies.

• Prepare and validate payroll inputs, including new joiners, leavers, salary changes, allowances, deductions, bonuses, commission payments, and leave adjustments.

• Ensures timely payroll payments and reconciliation.

• Support payroll-related reporting, audits, and documentation.

• Maintain accurate employee compensation records within HR systems.

• Support annual people budgeting, workforce planning, and monthly salary cost tracking.

• Monitor and report on payroll costs, headcount movements, and people-related expenses.

• Provide payroll and compensation data to support business and management reporting.

Pre‑boarding & On‑boarding

• Manage the end-to-end onboarding process for new hires, ensuring a seamless and positive employee experience.

• Collect and verify employment documentation and maintain employee files in accordance with internal policies and data privacy requirements.

• Coordinate onboarding activities with hiring managers, IT, Finance, and external resource providers where applicable.

• Liaise with the UAE PRO to facilitate visa processing, work permits, Emirates ID applications, and other onboarding requirements.

• Prepare employee records and HR system updates, ensuring accuracy and compliance with company policies and regulatory requirements.

Employee Support

• Serve as the primary HR point of contact, providing timely and professional support to employee queries.

• Prepare and issue HR-related documentation, including employment certificates, salary certificates, NOCs, and visa-related letters.

• Support employees with HR policies, benefits, leave, and employee lifecycle processes.

• Ensure a positive employee experience through responsive and solution-oriented support.

Visas & Immigration

• Manage employee visa and immigration processes, working closely with the UAE PRO and relevant government authorities.

• Drive end-to-end Visa applications for employees.

• Monitor visa, Emirates ID, labor card, and employment contract expiries, ensuring timely renewals and full compliance.

• Support employees with immigration-related queries and documentation requirements.

• Maintain accurate records of all immigration activities and ensure compliance with applicable UAE regulations.

Benefits Administration

• Manage end-to-end employee benefits administration, including medical insurance enrolments, amendments, claims, and deletions.

• Reconcile monthly insurance invoices and maintain accurate employee benefit records.

• Act as the main point of contact for benefit-related queries and escalations.

• Identify opportunities to enhance employee benefits based on employee feedback and business needs.

Off‑boarding

• Manage the end-to-end offboarding process, ensuring a smooth transition and compliance with company requirements.

• Coordinate asset collection, system access deactivation, visa cancellations, and employee exit documentation.

• Prepare final settlement instructions and support payroll processing for departing employees.

• Coordinate with Finance, IT, the PRO, and external resource providers to ensure all offboarding activities are completed on time.

• Maintain accurate offboarding records and support exit reporting and audits as required.

Compliance & Policy

• Ensure HR policies and procedures remain compliant with UAE Labour Law and applicable Free Zone regulations.

• Maintain accurate, confidential, and audit-ready employee records and documentation.

• Support internal and external audits by providing required HR information and documentation.

• Identify process improvement opportunities and contribute to the continuous enhancement of People Operations practices.
  

YOUR PROFILE

Education

• Bachelor’s degree in Human Resource Management or any equivalent required.

Professional experience

• Minimum of 3 years of experience in HR Operations, People Operations, HR Administration, or a similar role.

• Strong hands-on experience managing end-to-end payroll processing.

• Experience supporting payroll budgeting, salary cost tracking, and people-related reporting.

• Solid grasp of UAE Labour Law, free-zone regulations, and visa processes.

• Excellent communication and interpersonal skills.

• Strong organizational and project management skills.

• Demonstrated ability to build strong relationships with internal and external stakeholders.

• Experience in handling multiple HR functions, including employee lifecycle management, employee relations, payroll, and benefits administration.

• Proficiency in HR systems, preferably Workday.

• Advanced Excel skills with the ability to work with payroll data, reports, and budgets.

• Well versed in UAE Labour Laws.

Soft skills

• Strong verbal and written communication skills in English

• Time management and planning skills.

• Excellent organizational and multitasking skills.

• Optimistic and can work autonomously.

• Results oriented, resourceful, analytical, innovative

• Proficiency with Microsoft Office (e.g., Excel, Word, PowerPoint)

• Ability to work in a fast-paced, team-oriented environment

• Strong numerical and analytical skills with high attention to detail.

• Ability to handle sensitive payroll and employee information with confidentiality.

• Strong problem-solving skills and ability to identify and resolve payroll discrepancies proactively.